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    Registration & Beneficiary EnrollmentRegistration & Beneficiary Enrollment

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    • Can I register the same name on different delivery methods?


    • Can I complete the Quick Pay Sender Registration and Beneficiary enrollment forms in Alahli Online using the Arabic Language Characters?

      No – All forms​​​ should be completed using the English Characters.

    • I do not know how to translate the Arabic information into English, what should I do?

      ​Call 920000330 using your phone banking registered number. Quick Pay has multi language speaking staff that can assist you, or

      Go to the nearest Quick Pay Center and request one of the Customer Service representatives to assist you ​

    • How do I enroll additional beneficiaries?

      ​You can add beneficiaries by calling 920000330, via Alahli Online, via the Alahli Mobile or via the Quick Pay Centers.

    • Why is it important to validate the correctness of details entered in the registration and enrollment forms?

      The information you provide the QuickPay call centre agents or Customer Service Representatives will be the basis for all your remittance transactions. If there are errors in the information that you provide, your transaction can be subject to delays or rejection by the beneficiary bank.

    • Can an NCB account holder open a Quick Pay account?

      ​No – it is not necessary. The Quick Pay Service can be accessed using the NCB account through NCB ATMs, Alahli Online, Alahli Mobile and Alahli Phone Banking.

    Sending MoneySending Money

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    • Can I send money using the ATMs of other Banks?


    • My work brings me all over and outside of the Kingdom. Can I use Quick Pay even if I am outside of the Kingdom or far away from a Quick Pay Center

      Yes – You can send money anywhere you are using the Alahli Online, Alahli Mobile and the phone banking. For international calls, to reach the Quick Pay System please dial +966 1476 1360 on the other hand for local calls please dial 920000330.

    • What is the Exchange Rate?

      The exchange rate varies from one country to another, and it changes at least once daily. To get the exact rate before performing a transaction, call 920000330 or check in the ATM or Alahli Online or Alahli Mobile.

    • How will I know if the transaction that I have performed is complete?

      The Quick Pay system via the ATM, Alahli Online, Alahli Mobile or Phone Banking will provide you with a confirmation response that your transaction is successful and a transaction reference number which starts with QPAY(12 digits) will be given to you in receipt form or by voice prompt in case the tra​​nsaction is done thru phone banking. You will also receive an SMS message confirming the transaction.

    • What do I do if I fail to get the transaction reference number or I lose my transaction receipt?

      ​You can print your transaction receipt in the Alahli Online or call the 920000330 to listen to a voice prompt in the phone banking system the 7 last transaction reference numbers. 

    Receiving MoneyReceiving Money

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    • Will the beneficiary pay any amount of money to receive my transfer?

      ​No – The fee you pay to Quick Pay will cover the transfer. The beneficiary will get the exact amount you have sent in any of Quick Pay's partners. 

    • How will the sender know if the money has been delivered to the beneficiary?

      ​Once the beneficiary bank confirms delivery of money to the beneficiary in the Quick Pay system, an SMS will be sent to the Sender informing him that the money has been delivered. (the SMS feature requires activation by calling 920000330) The sender can also check the status of his transaction via phone banking or by logging in Alahli Online or Alahli Mobile. 

    • Cash Pick-up Codes
      Quick Pay Cash Pick-up code starts with "QPAY" followed by 12 digits. It is also the transaction reference number.​​

      MoneyGram Pick-up code is 8 digits