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​​ Ambassador Program​

ENJOY SPECIAL RATE FX AT SELECTED CENTERS KINGDOM WISE


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FREQUENTLY ASKED QUESTIONSFAQ's

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  • Can I send money using my NCB Current Remittance Membership ATM Card?

    Yes – Once you register in the Quick Pay System, your NCB ATM card can be used to send money via Quick Pay.

  • Can I send money using the NCB ATMs outside of the Quick Pay Centers?

    Yes – You can use any of the more than 2000 NCB ATMs around the Kingdom.

  • Can I send money using the ATMs of other Banks?

    ​No​

  • How can I send money if I do not have an Remittance Membership?

    Go to any Quick Pay Center to open a Quick Pay Remittance Membership​. It is Free and No Balance is required. You can use this ATM card for sending money and other services of NCB.

  • There is no ATM near my house or work place and my work hours do not permit me to send money during business hours of the bank?

    If you are a Remittance Membership​ holder, you can send money using the Phone banking or Alahli Online or Alahli Mobile anytime. You can ask for assistance to activate phone banking and Alahli Online by calling 920001000, 920000330 or visiting any NCB Branch.

  • My work brings me all over and outside of the Kingdom. Can I use Quick Pay even if I am outside of the Kingdom or far away from a Quick Pay Center

    Yes – You can send money anywhere you are using the Alahli Online, Alahli Mobile and the phone banking. For international calls, to reach the Quick Pay System please dial +966 1476 1360 on the other hand for local calls please dial 920000330.

  • How much money can I send per transaction?

    ​If you are a Remittance Membership​ holder, you are allowed to send a total of SAR100,000 per month. This can be for one transaction or a combination of multiple transactions provided that the receiving country's transaction amount limit is also followed. In some countries, the limit for receiving money is USD10,000 per transaction or its local currency equivalent. To know the exact country limits please contact 920000330. 

  • What is the Exchange Rate?

    The exchange rate varies from one country to another, and it changes at least once daily. To get the exact rate before performing a transaction, call 920000330 or check in the ATM or Alahli Online or Alahli Mobile.

  • How will I know if the transaction that I have performed is complete?

    The Quick Pay system via the ATM, Alahli Online, Alahli Mobile or Phone Banking will provide you with a confirmation response that your transaction is successful and a transaction reference number which starts with QPAY(12 digits) will be given to you in receipt form or by voice prompt in case the tra​​nsaction is done thru phone banking. You will also receive an SMS message confirming the transaction.

  • What do I do if I fail to get the transaction reference number or I lose my transaction receipt?

    ​You can print your transaction receipt in the Alahli Online or call the 920000330 to listen to a voice prompt in the phone banking system the 7 last transaction reference numbers.